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Hotel Manager/ General Manager – The Resort, Madh Marve

EXPERIENCE:

10+ years of hard-core proven experience in handling Operations.

KEY RESPONSIBILITIES:

Business Strategy Development

Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with brand business strategies.

Business Strategy Execution

Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.

Sales and Marketing

Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; ensures sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; ensures property leaders understand and leverage brand demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.

Talent Management and Organizational Capability

Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.

Brand Champion

Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and MHR/JW brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence.

Business Information Analysis

Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyses business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.

Employee and Labor Relations

Ensures all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (open door policy); ensures pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.

Revenue Management

Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports MHR/JW brand positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.

Owner Relations

Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.

Customer and Public Relations Management

Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (PR buzz).

DESIRED PROFILE:

Should have handled Operations of large/medium size hotel.

Should possess good leadership with excellent communication and presentation skills.

The position requires high degree of motivation, initiative, and drive with hands on operations knowledge.

REPORTING TO: Cluster General Manager

OFFICE LOCATION: The Resort, Madh Marve

WEBSITE: https://www.theresortmumbai.com/

Job Description for Project Director – Commercial & Data Centre (

Job Description for Project Director – Commercial & Data Centre (Intellion Park)

Job location: Ghansoli, Navi Mumbai

Key purpose of the job: Responsible for supervision and management of the overall Commercial & Data Centre project as per

agreed design and cost parameters. Responsible to ensure all resources for the commercial & Data Centre project are available as

per plan to meet deadlines and to ensure quality and safety standards are maintained while achieving time and cost targets fixed

on a weekly and monthly basis. Responsible for ensuring statutory compliances on site and maintain excellent working relations

with contractors. Reporting directly to Regional Project Head / Regional Business Head

Strategic

Ownership of overall Commercial & Data Centre project development (inception to completion). Project & Construction

Management, Design Management, Program Management, Cost Management & Cost Control, Contract Administration,

Supervision, Value Engineering, Quantity Surveying, Quality Assurance and Control.

Responsible for supervision and management of the overall project within the stipulated time and cost parameters

meeting acceptable standards of Quality and Safety.

Developing project briefs, preliminary budgets, timelines, strategy and execution plans

Prepare & Provide inputs on Project feasibility reports, review & analysis and Project planning for Commercial Projects.

Ensure adherence to Plans & Cost Estimates for the commercial project.

Design management including review of designs, constructability – Design Development coordination within house Design

team, Client team and Authorities. Review to ensure design is being carried as per the Development, Operator and

Authorities requirements / regulations. Ensure proper coordination between Main and specialist Consultants. Issuance of

stage wise approvals upon review and acceptance.

Value Engineering including identifying and managing throughout the development Construction management including

execution, program, risk, quality, HSE etc.,

Contract Administration including contractual issues, valuations, claims, scope management Managing office, key

stakeholders, MIS reporting, chairing & conducting meetings / workshops. Verify and validate Contractor’s EtOH and Cost

Claims

Mentoring and directing staff and resources to meet programme delivery requirements

Coordinating with authorities and all key stakeholders to ensure timely delivery of development

Ensure all relevant approvals of Project are taken in timely manner in line with the regulatory framework of the Real Estate

industry.

Monitoring and Controlling Risks in the Commercial Project to avert any delay and cost over runs. Ownership for overall

development for delivery, cost & quality

Guiding / directing team member’s / stake holders with relevant strategies to ensure timely progress of project.

Performance monitoring of Project budget and manage Cost of Construction.

Review and approve Engineering submissions including Mock-ups, Materials, Shop Drawings, Method statements, etc.

Operational

Work execution at Site

Supervise and co-ordinate daily execution by various commercial contractors

Ensure construction as per agreed commercial designs and cost management to maintain profitability

Oversee the procurement and contractual requirements on an overall basis

Ensure all statutory compliances are maintained up to date at sites and other parties such as contractors also adhere to

the required statutory commercial & data centre project compliances

Interpret commercial & data centre drawings/ designs & ensure that these are accurately translated into execution

Determine requirements and order/ requisition material (cement and steel) at site

Maintain and verify measurement sheets for various activities

Ensure availability of materials, equipment etc at site

Supervise work at site to ensure that contractors are executing as per contract and to required quality and contract

specifications and work completion is on schedule

Job Description for Quality Assurance / Quality Control

Job location: Mumbai

Key purpose of the job: The role is responsible for implementing Quality Management Systems & internationally accepted best practices. The role will drive vendor empanelment, developing onsite quality management processes, quality target setting, statistical analysis, CoPQ and productivity improvement, supplier capability development, workmanship training needs identification, design standardization support etc. The role also involves co-ordinating with site teams to ensure compliance to approved specifications, protocols, both in Civil & Finishing Quality.

Strategic

Implement Quality Management System’s & internationally accepted best practices

Develop onsite quality management processes and set quality targets for construction & finishing works

Identify, evaluate and qualify suppliers / sub-contractors for materials and authenticate mock ups / sample flats

Prepare and deploy method statements, inspection and test plans for Construction & finishing works

Conduct audits and regular site visits with focus on Construction & finishing works

Analyse Construction & finishing related issues, visit the project sites and deploy corrective actions by involving site quality managers, contractors and Third Party Quality Auditors (TPQA)

Workmanship training needs identification

Conduct trainings for site & contractor staff on all topics related to Construction & finishing

Generate and maintain data bank of literatures, product data sheets and other brochures related to Construction & finishing works

Ensure that work done on site meets specifications & complies with national & international standards & best practices

Reducing the number of repairs and reworks because of Quality errors

Operational

Formulate a snagging & desnagging procedure in line with the existing SOP & implement the same to ensure a smooth handover from Project Management to Estate

Ensure that the Finished Quality of the projects meet all relevant standards and addresses the expectations of customers across different segments

Implement systems & procedures to control in process quality by stage wise inspection of activities through check lists & ITP’s

Ensure compliance of all criteria related to ISO 9001:2008 / TBEM by closing of all NC’s raised by auditors, maintaining trends related to quality data, Bench Marking with competitors, recording improvements & updating of relevant SOP’s

Ensure development of new technologies such as RCB, JK structures, Plaswall etc., review its feasibility from serviceability & long term durability criteria, recommend testing methods & preparation of ITP’s & method statements to implement the works

Training of all manpower related to critical activities and ensuring that all workmanship on site meets acceptable standards in line with codal provisions & internationally accepted best practices

Conduct factory inspections of finishing Materials & participate in Vendor empanelment & selection

Material testing at project site so as ensure that only approved materials are used on site & that every material being used is fit for purpose’

Process checking of construction activities

Ensure compliance to method statements and activity sequences at site

Undertake reporting of non-conformance to quality standards through the process of internal quality audits, ensure closure of any non- conformities identified during audit

Formulate and process the data from the reports submitted by Third Party Quality Audit agencies

Calibration of testing equipment, Cube testing, regular testing for quality

Analyse the quality reports and identify areas of improvement

Assist in preparing, establishing, and implementing InternalQuality Audit for the TMS audit and ISO 9001 surveillance

Undertake higher level quality analytics through statistical processes

Developmental

Identify opportunities for improvement in quality through use of better equipment, improved work practices/techniques and new materials/technology

Be the driver for continuous improvement and innovations through the implementation of best practices

Sharing of best practices & learnings through circulation of case studies on root cause analysis of repeated non-conformances & implementation of learnings on project sites for continual improvement

Formulate a process of evaluation through the creation / updating of existing QA/QC manual. This manual shall be updated at least on an annual basis

Create a manual of Visual Quality Aids for the use of workmen covering every major construction & finishing activity

Ensure Implementation of learning’s of new technologies on site

Provide quality related training to onsite teams and the external contractors

Internal & External Interactions
Internal: Project Management Group, Project Heads, Procurement, Design, Contracts, Corporate Quality Team,

External: Consultants, Contractors, Vendors & Suppliers, TPQA’s & Institutes of learning, Third Party Quality Audit agencies, suppliers, contractors, external laboratories

Education & Experience Requirement:

B.E./ B.Tech (Mechanical or Civil) with a diploma in quality management

10+ years of relevant experience in the quality function of a Industrial or Logistics or Warehousing/ construction/ PMC industries

Job Description for -EHS

Job location: Head office -Mumbai

Department : Project Management Group(PMG)

Key purpose of the job: To Establish and Monitor EHS Management System which is aligned with ISO requirements, Business strategy, Group EHS requirements, will set new bench marks by adopting internationally accepted best practices, innovations and continuous improvement.

The role is responsible for Overall EHS Management by ensuring proper EHS Manuals, plans, process and procedures are in place to drive safety culture across projects in all regions and also responsible for knowledge management under the HSE function as well

He will oversee development and implementation of behaviour based safety practices, verify the implementation and compliance of EHS Process, legal requirements, safety norms, rules & regulations, codes, contractual EHS requirements in EHS. Shall Conduct periodic Site Visits, Audits at project level to monitor and control implementation, ensure compliance with the implementation of EHS Process and requirements and shall report to the management.

Strategic

Develop annual EHS Strategy and conceptualize the approach to institutionalization of safety

Develop EHS Manual for the organization, annual health & safety objectives, drive improvement plan and track the implementation across projects

Work in close collaboration with the project teams at the time of project initiation to define the safety roadmap for the project and ensure commitment to the same.

Support in higher level EHS issues

Align HSE Strategy with the overall organization Strategy and EHS Strategy

Contractor empanelment and contractor performance evaluation

Drive safety culture in the organization by sensitizing and building leadership commitment to safety initiatives

Operational

Health & Safety

Ensure implementation of Health & Safety policies at the project sites

Shall be ready to travel for conducting corporate audits in projects.

Shall be good in Risk Assessment and to review the Risk identification in project Level

Shall be good in Conducting the Root Cause Analysis

Shall have good understanding and knowledge on all EHS Codes and legal requirements in India

Shall be good in conducting the Accident and incident investigation and good report writing skills for preparing reports to management

Able to prepare Annual and monthly HSE Dashboard’s or reports to management.

Good experience in Identifying potential hazards in construction and shall be able suggest appropriate control measures to minimize risks

Environment

Able to Analyse and handle key construction challenges related to environment like Dust mitigation, Effective waste management, recycling the materials.

Ensure no damage or minimal damage to the environment due to construction activities,

Audits & Inspection

On a periodic basis undertake physical visits on various project sites to undertake Audits & inspection and verify compliance to the Corporate process, procedures and safety standards

Through the regional safety heads, drive the following initiatives at the regional level –

o Routine EHS site Inspections for Access staircase, Labour welfare area, Hot work permit, fabrication, fire hydrant, stairways, scaffolding & for others with approved checklists

o Routine surveillance to identify all safety deficiencies, prioritizing the deficiencies and ensuring all deficiencies are rectified on the basis of priority rating

Monitoring (through Regional Safety Heads / Project HSE Manager/Coordinators)

Monitor work at site to ensure that all safety measures and compliances are being observed

Review the accident statistics and make appropriate recommendations for prevention of accidents

Ensure that every accident and a near miss is suitably communicated, investigated, and gaps in safety if any, are closed, so as to avoid recurrence of such incidents

Monitor regulatory compliance

Drive completion of periodic internal & external EHS audits, support in conducting root cause analysis in case of non- conformance (NC) and closure of NCs

Documentation & Training

Shall be responsible for Developing and maintaining safety manuals, Process, Procedures, Guidelines, Requirements standards

Shall have good training skills to conduct trainings in corporate level covering all projects and to groom trainers from the existing HSE Team members in project.

Impart training and education to all of employees in safety procedures and norms

Create necessary MIS reports for management review & set up regular review with sites to address any issues

Developmental

Ensure that the organization is represented at external safety forums including application for prestigious safety awards & certifications

Recruit appropriate talent where required for work area

Carry out performance appraisals, assess capability, and training needs of individuals in the function

Career planning for employees through guiding, coaching, mentoring and motivating them towards superior team performance & for achieving department and units objectives

Develop team’s capabilities and keep updated with the latest trends

Education & Experience Requirement:

B.E. Civil/ Mechanical/ Electrical

Formal degree or certification in safety from recognized bodies such as OSHAS, NEBOSH

15 + years of experience in areas of construction safety specifically in industrial or warehousing or Logistics projects.

Understanding of Behaviour based safety and Knowledge of DuPont safety standards is desirable

Good presentation skills for preparing PPT to management.