Sr. Executive – Loyalty Operations

Job Title Sr. Executive – Loyalty Operations
Job IDDepartment Marketing
Reports to Manager – Loyalty
Location Bengaluru

Job Purpose

Sr. Executive – Loyalty Operations will work along with the Manager- Loyalty, Execute and manage end-to-endloyalty initiatives

Key Duties and Responsibilities

Responsible for the end-to-end management of the Loyalty Team promotion & communicationsprocess including

Brief management (Promotion, Creative, Legal) Promotional set up, initially support with potential full ownership long-term

Point of contact for all Marcomms and Partner teams on Loyalty opportunities including Acquisition Ownership of the end-to-end Loyalty Proposition Work stream with a focus on delivering campaigns

that are objective led, KPI driven and in-line with the wider department strategies Manage final campaign reporting with the loyalty analytics team including learnings & next steps

planning Full management of the Loyalty Team brief process, calendar & trackers to ensure campaigns are

delivered smoothly and on time Lead on the development and delivery of all marketing assets in regard to the Rewards programme

ensuring they are up-to-date and printed as required Support the Loyalty Marketing Manager with the definition and planning of customers promotional

strategies, customer lifecycles strategies as well as testing & reporting Working Closely with the Customer Communication team to deliver Customer Lifecycle campaigns

focused on key customer groups

Candidate Attributes

Proactive, self-motivated, detail-oriented, team player. Excellent communication, analytical and problem-solving skills.