Team Member/ Process Associate ( C&B/ ELCM/ CM – Tower)

Unique Job Role

Team member – Process Tower

Date Last Updated

19-Mar-21

Business/Function/Site

HR-SSC ( Captive )

Department

ABEX – HRSSC

Direct Reporting To (UJR)

Tower Lead/ Process Lead

Functional Area

HR – SSC

Dotted Reporting to (UJR) (if applicable)

Sub Functional Area

C&B/ ELCM/ CM

Job ID (filled centrally)

Job Band (filled centrally)

MS

Job Purpose

To deliver at an excellent service standard the operational processes across respective process Delivery Services within HR Shared Services

Key Accountabilities / KRA Guidelines

No.

Key Accountabilities / KRA Guidelines

1.

Support the Tower Leads in carrying out the activities within stipulated timeline as per SLA

2.

Deliver quality and professional service to all internal customers and stakeholders; Handling queries courteously & ensuring timely response

3.

Follow Standard Operating Procedures (SOPs) to ensure high quality and consistent service delivery

4.

Collect and cleanse data to populate management reporting systems

5.

Ability to get into detailing of the process and have an eye for detail; Give suggestions for process improvement

Experience & Educational Requirements

EDUCATIONAL QUALIFICATIONS:

Bachelor’s Degree in Human resources or related field

Good interpersonal skills as the resource will be interacting with the stakeholders

RELEVANT EXPERIENCE:

5-7 years of experience

Sound domain knowledge required in terms of process deliverables

Knowledge of HRMS Systems & Service Delivery Platforms